Terms and conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.debbielouart.co.uk (the "Site"). This Site is owned and operated by Deborah Hiscock. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Deborah Hiscock and the Site's creators. This includes, but is not limited to images, texts, logos, documents, downloadable files, and everything that contributes to the composition of our Site.

Sale of Goods

These Terms and Conditions govern the same of goods available on our Site.

The following goods are available on our Site:

• Original artwork;
• Prints of artwork, and
• Postcard prints of artwork

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

• PayPal.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post: 1-2 working days;
• Delivery to Europe: 3-5 working days; or
• Rest of the world: 6-7 working days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to theCancel price for the goods you purchase.

If you purchase good from us for delivery, to a destination outside the United Kingdom your purchase may be subject to import taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs offices for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

• Willl end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased the goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at debbielouart1@gmail.com or by post at 202 Aldermoor Road, Southampton, Hampshire, SO16 5NR. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so. 

The right to cancel does not apply to:

• Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
• Custome or personalised goods;
• Goods that will deteriorate or expire rapidly;
• Alcoholic beverages where the prices have been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuation in the market that we cannot control; and
• Newspapers, magazines, or periodicals, except for subscriptions to publications.

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Purchaser changed their mind.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Pack your goods carefully and attach the return label that was included in your package. Go to your nearest post office and pay the necessary postage.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between the Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Deborah Hiscock and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Deborah Hiscock and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of the Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any of the time any of the provisions set forth in these Terms and Conditions are to be found inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

_______________________________________________

debbielouart1@gmail.com

202 Aldermoor Road, Southampton, Hampshire, SO16 5NR

You can also contact us through the feedback form available on our Site.

Effective from: 27 February 2023

Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.

To: www.debbielouart.co.uk

Address: 202 Aldermoor Road, Southampton, Hampshire, SO16 5NR

Email: debbielouart1@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods or services:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on: _______________________________

Received on: ______________________________

Customer Name: _______________________________________________

Customer Address: ________________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

____________________________________

Date:________________________________